Infor EAM for Mobile
Company:
Infor / New York MTA
Roles & Responsibilities:
Visual and UX Design
Design Team:
Kate Merlie
Elan Nahman-Stouffer
Andrew Brant
Project Duration:
4 Months
End Users:
LIRR Track Inspectors
Roles:
UX Lead
UX Researcher
Producer
Senior Business Analyst
Product Management
As the New York MTA prepares to implement Infor EAM (Enterprise Asset Management) for the Long Island Rail Road and its other agencies, one of the top requirements is the ability to use mobile devices to manage inspections of linear assets such as train tracks.
As a visual designer on the project, i helped define user flows, and using Infor’s design system, Soho XI, build out the user interface and UI patterns to make the app more engaging and easier to use. I worked with a researcher, a UX Lead, and the EAM product team to craft a solution based on insights from Long Island Railroad track and signal inspectors.
The Problem:
As the New York MTA prepares to implement Infor EAM for the Long Island Rail Road and its other agencies, one of the top requirements is the ability to use a mobile device to manage inspections of linear assets such as train tracks. While this functionality does exist in Infor EAM for desktop, it has not yet been implemented in the mobile version, Infor EAM Mobile for Transit.
The Solution:
Enterprise asset management (EAM) involves the management of the maintenance of physical assets of an organization throughout each asset's lifecycle. We helped redefined Infor EAM desktop functionality for a mobile-first approach that gave the LIRR the ability to use a mobile device to manage inspections of linear assets such as train tracks.
Kickoff:
The research engagement kicked off with a series of phone interviews and culminated in a two-day contextual inquiry visit in Long Island, New York. Armed with GoPro cameras, audio recorders and alist of questions, the team observed track and signal inspectors working out on the tracks. These are some of the key findings:
Contextual Inquiry - Key Finding 1
With their own safety on the line, track inspectors cannot afford to devote their attention to a complex app.
Contextual Inquiry - Key Finding 2
When it comes to asset locations, a lack of precision causes misunderstanding and creates additional work.
Contextual Inquiry - Key Finding 3
Users need a system that tells the whole story, no matter where or when it starts.
INFORMATION ARCHITECTURE BASED ON RESEARCH ENGAGEMENTAs a result of our design exploration and collaboration with the product team, we highlighted a few key functional improvements:
Create and carry streamlined electronic records on-the-go.
Moving from paper to electronic records ensures safe keeping and easy access to all required records while working in the field, such as the Job Brief.
Provide access to past findings to inform current decisions.
Mobile access to historical data allows track and signal crews to make faster, more informed decisions on how to proceed with their assets.
Take full advantage of device capabilities to tell the whole story.
Mobile access to historical data allows track and signal crews to make faster, more informed decisions on how to proceed with their assets.
TRACK INSPECTOR / WORK ORDER USER FLOW
TRACK INSPECTOR / WORK ORDER USER FLOW“
If we have an electronic system...anybody can look at them at any point in time. It allows information sharing which I think is a great thing. It allows people above me to plan where they want to do bigger jobs.”
- LIRR Track Inspector
PROTOTYPE USING INFOR'S SOHO XI PATTERN LIBRARY“
“We’re trying to... get away from having all these inspection cards coming in and having to worry about tracking inspection cards and being able to actually track trends within the division itself.”
- LIRR Track Inspector
HIGH-FIDELITY PROTOTYPE